Mibbolo
Privacy Policy
Mibbolo – Privacy Policy
Effective Date: 9 July 2026
Portfolio Software Limited (“Portfolio Software”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights.
This Privacy Policy applies to Mibbolo, our mobile puzzle game, related websites, and related services (the “Service”).
Who We Are
Portfolio Software Limited
Company No. 4461613
Unit 21 Kingspark Business Centre
New Malden
KT3 3ST
United Kingdom
We are the data controller for personal data processed via the Service.
Data We Collect
Mibbolo is designed as a simple mobile puzzle game. We do not require you to create an account to play the game.
We may collect the following types of data:
Gameplay and Progress Data
We may store information about your game progress, such as completed levels, unlocked packs, app settings, and purchase entitlement status. This data is used to operate the game and restore your access to purchased content where possible.
Purchase Data
Mibbolo offers optional one-off in-app purchases for additional puzzle packs. We do not collect or store your payment card details. Purchases are processed by Apple’s App Store or Google Play, with RevenueCat used to help manage purchase entitlement status and restore purchases.
Analytics Data
We may use Google Analytics for Firebase to understand how the game is used. This may include events such as screens viewed, levels played, packs purchased, app version, device type, operating system, approximate region, and general usage patterns.
Crash and Diagnostic Data
We may collect crash reports, performance data, device type, operating system version, app version, and related diagnostic information to help us identify and fix technical issues.
Support Data
If you contact us for support, we may collect your email address and any information you choose to provide in your message.
We do not collect your name, postal address, phone number, precise location, contacts, photos, messages, or other personal files from your device.
How We Use Data
We use data to:
Provide and operate the Service.
Save and restore game progress.
Manage in-app purchases and purchased pack access.
Restore purchases where supported by Apple, Google, and RevenueCat.
Understand how players use the game.
Improve game design, levels, performance, and reliability.
Detect, investigate, and fix bugs, crashes, and technical issues.
Respond to support requests.
Maintain security and prevent abuse.
Comply with legal, regulatory, platform, and tax obligations.
We do not use your data for targeted advertising or direct marketing.
Legal Bases for Processing (UK/EU GDPR)
Where UK or EU data protection law applies, we process personal data under the following legal bases:
Performance of Contract: To provide the Service, save progress, provide purchased content, and support purchase restoration.
Legitimate Interests: To improve, secure, analyse, maintain, and develop the Service, including analytics, diagnostics, crash reporting, and fraud prevention.
Legal Obligation: To comply with applicable legal, regulatory, platform, accounting, tax, or consumer protection requirements.
Consent: Where consent is explicitly required by law or platform rules, for example if we introduce optional features that require consent.
Data Storage and Location
Data may be processed using third-party service providers, including Google Firebase, Google Analytics for Firebase, Apple, Google Play, and RevenueCat.
Where possible, we use service providers that apply appropriate security and data protection safeguards. Some providers may process data outside the United Kingdom or European Economic Area. Where this happens, we rely on appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses, or equivalent lawful transfer mechanisms.
Data Retention
Gameplay and Progress Data
Progress and settings data may be stored on your device and/or within our technical systems where required to operate the Service.
Purchase Entitlement Data
Purchase entitlement records may be retained for as long as reasonably necessary to verify purchases, restore access, prevent fraud, and comply with platform, accounting, tax, or legal requirements.
Analytics Data
Analytics data is retained only for as long as reasonably necessary to understand app usage and improve the Service.
Crash and Diagnostic Data
Crash and diagnostic data is retained only for as long as reasonably necessary to investigate and fix technical issues.
Support Data
Support emails and related correspondence may be retained for as long as reasonably necessary to respond to your request and maintain support records.
General
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Sharing of Data
We only share data where necessary to operate, support, analyse, or improve the Service.
We may share data with:
Apple
For App Store purchases, refunds, payment processing, and purchase restoration.
Google Play
For Google Play purchases, refunds, payment processing, and purchase restoration.
RevenueCat
For managing purchase entitlement status, in-app purchase validation, and restore purchase functionality.
Google Firebase and Google Analytics for Firebase
For app analytics, diagnostics, crash reporting, hosting, infrastructure, and technical operation.
Service Providers
For technical infrastructure, security, diagnostics, support, and operational services.
Legal or Regulatory Authorities
Where required by law, regulation, court order, or lawful request.
We do not sell your personal data. We do not share your data with advertisers or unrelated third parties for targeted advertising.
Security
We implement appropriate technical and organisational measures to protect personal data.
However, no system is completely secure. You should keep your device, Apple ID, Google account, and app store credentials secure.
Your Rights (UK and EU GDPR)
Depending on where you live, you may have the following rights:
Access: Request a copy of your personal data.
Rectification: Ask us to correct inaccurate or incomplete data.
Erasure: Ask us to delete your personal data.
Restriction: Ask us to restrict processing in certain circumstances.
Portability: Ask to receive certain data in a machine-readable format.
Objection: Object to certain types of processing.
Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time.
You can exercise these rights by contacting us at support@mibbolo.com.
Because Mibbolo does not require account registration, we may need enough information from you to identify the relevant device, purchase, support request, or technical record before we can respond to certain data requests.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) or your local supervisory authority.
Children
Mibbolo is a general audience puzzle game. It is not directed at children under 13, and we do not knowingly collect personal data from children under 13.
If you believe a child has provided personal data to us, please contact us at support@mibbolo.com and we will take appropriate steps to delete the information where required.
Service Availability and External Links
The Service may contain links to third-party websites, app stores, support pages, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or services.
Changes to this Policy
We may update this Privacy Policy from time to time.
Material changes may be notified in-app, on our website, or through the relevant app store listing. Continued use of the Service after updates means acceptance of the revised Privacy Policy.
Contact
If you have questions about this Privacy Policy or your data, please contact:
Portfolio Software Limited
Unit 21 Kingspark Business Centre
New Malden
KT3 3ST
United Kingdom
Email: support@mibbolo.com
Website: https://mibbolo.com
