Mibbolo
Terms
Mibbolo – Terms & Conditions
Effective Date: 9 July 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Mibbolo mobile application, websites, and related services (collectively, the “Service”). The Service is operated by Portfolio Software Limited, a company registered in England & Wales (Company No. 4461613) with registered office at Unit 21 Kingspark Business Centre, New Malden, KT3 3ST, United Kingdom (“Portfolio Software”, “we”, “us”, or “our”).
These Terms constitute the End User Licence Agreement (“EULA”) for the Service.
By downloading, installing, accessing, purchasing content within, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
Eligibility
You must be at least 13 years old to use the Service.
If you are under the age of majority in your country, you may only use the Service with the consent of a parent or legal guardian.
By using the Service, you confirm that you meet these requirements.
The Service
Mibbolo is a mobile puzzle game.
The Service is provided free of charge, with optional one-off in-app purchases that unlock additional puzzle packs or other game content.
We may update, improve, modify, suspend, or discontinue parts of the Service from time to time.
No Account Required
Mibbolo does not currently require users to create an account.
Game progress, settings, and purchase entitlement information may be stored locally on your device and/or through technical services used to operate the app.
If you delete the app, change device, reset your device, or clear app data, some local progress may be lost unless it can be restored through supported platform or technical functionality.
Free Content and Paid Packs
4.1 Free Content
Mibbolo includes free playable content.
We may change, add to, remove, rebalance, or update free content at any time.
4.2 Paid Packs
Mibbolo may offer optional one-off in-app purchases for additional puzzle packs or other content.
Paid packs are not subscriptions. They do not renew automatically.
The price of each paid pack will be shown in the app or the relevant app store before purchase.
4.3 Purchase Processing
Purchases are processed by the applicable app store, such as the Apple App Store or Google Play Store.
We do not collect or store your payment card details.
RevenueCat may be used to help validate purchases, manage purchase entitlement status, and support restore purchase functionality.
4.4 Restoring Purchases
Where supported, you may be able to restore previous purchases using the restore purchase functionality in the app or through the applicable app store account.
Purchase restoration depends on the applicable app store, RevenueCat, your device, your app store account, and technical availability.
You are responsible for using the same Apple ID or Google account that was used to make the original purchase.
4.5 Refunds
Refunds are handled by the relevant app store in accordance with its own refund policies and applicable law.
Portfolio Software Limited does not issue app-store refunds directly, except where required by applicable law.
4.6 Taxes
Applicable taxes, including VAT where relevant, are handled by the applicable app store.
You are responsible for any additional taxes or charges that may apply in your jurisdiction.
Licence to Use the Service
Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable licence to download, install, access, and use the Service for personal, non-commercial entertainment purposes.
For users who download the app from the Apple App Store, this licence is limited to use of the Service on Apple-branded products that you own or control, and as permitted by the Apple Media Services Terms and Conditions, including applicable Family Sharing or volume purchasing rules.
For users who download the app from Google Play, this licence is limited to use of the Service on compatible devices associated with your Google account and as permitted by the Google Play Terms of Service.
No ownership rights are transferred to you.
Intellectual Property
The Service, including the app, game design, software, source code, levels, graphics, icons, characters, names, logos, user interface, text, sounds, music, branding, and other content, is owned by Portfolio Software Limited or its licensors and is protected by copyright, trade mark, and other intellectual property laws.
“Mibbolo” is a trade name and/or trade mark of Portfolio Software Limited.
You must not copy, reproduce, distribute, sell, rent, lease, modify, create derivative works from, reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Service, except where permitted by law.
You must not use our branding, logos, names, graphics, or other intellectual property without our prior written permission.
Acceptable Use
You must not use the Service to:
Break the law or encourage unlawful activity.
Harass, abuse, threaten, defraud, or harm others.
Attempt to hack, disrupt, overload, damage, or interfere with the Service.
Attempt to bypass security, access control, paid content restrictions, purchase validation, or entitlement checks.
Use cheats, exploits, bots, scripts, automation, unauthorised modifications, or third-party tools that interfere with the intended operation of the Service.
Reverse engineer, scrape, crawl, copy, or extract data from the Service except where permitted by law.
Misrepresent your identity or impersonate another person or organisation.
Use the Service for commercial purposes without our written permission.
Upload, transmit, or introduce malware, malicious code, or harmful content.
Use the Service in any way that may damage our reputation, systems, users, app-store standing, or third-party service providers.
We may restrict, suspend, or terminate access to the Service where we reasonably believe these Terms have been breached, where required by law, or where necessary to protect the Service, users, platform providers, or third-party services.
Game Progress, Availability, and Data Loss
We will take reasonable care in operating the Service, but we do not guarantee that game progress, settings, saved data, purchase status, or availability will always be uninterrupted, error-free, or recoverable.
Progress may be lost or affected by device changes, app deletion, operating system changes, app updates, bugs, storage limitations, app-store account changes, technical failures, or user actions.
You are responsible for keeping your device, app-store account, operating system, and app installation secure and up to date.
We are not responsible for loss of game progress, settings, local data, or access caused by factors outside our reasonable control.
This does not affect your statutory consumer rights.
Privacy and Data Protection
Your privacy is important to us.
Our Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights.
By using the Service, you acknowledge that we process data as described in our Privacy Policy.
The Privacy Policy is available at:
https://mibbolo.com/privacy
Third-Party Services and App Stores
The Service may rely on third-party platforms and service providers, including Apple, Google Play, RevenueCat, Google Firebase, Google Analytics for Firebase, and other technical infrastructure providers.
Your use of the Service may also be subject to the terms, policies, and rules of the relevant app store, device platform, payment provider, or third-party service.
We are not responsible for the acts, omissions, availability, decisions, refund processes, payment systems, outages, policy changes, or technical failures of third-party platforms or service providers.
External Links
The Service, website, app-store listing, or support materials may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, security, accuracy, or availability of third-party websites or services.
You access third-party websites or services at your own risk.
Updates and Changes to the Service
We may provide updates, bug fixes, patches, new features, balance changes, level changes, content changes, or technical modifications.
Some updates may be required for continued use of the Service.
We may change or remove features, levels, design elements, mechanics, or content where reasonably necessary for technical, legal, security, platform, gameplay, or business reasons.
Where you have purchased paid content, we will not intentionally remove your access to that paid content without good reason, unless required by law, platform rules, technical necessity, misuse, or circumstances outside our reasonable control.
Support
Support is available by email at support@mibbolo.com.
Support is limited to issues related to the Service.
We do not guarantee response times, resolution times, compatibility with every device, or support for outdated app versions, operating systems, or devices.
Termination
You may stop using the Service at any time.
You may uninstall the app from your device at any time.
Uninstalling the app does not automatically cancel, reverse, refund, or alter any purchase made through an app store.
We may suspend, restrict, or terminate your access to the Service if:
You breach these Terms.
Your use creates risk for us, users, app stores, or third-party service providers.
We are required to do so by law, regulation, court order, or platform rule.
The Service is discontinued.
Technical, security, or operational reasons require it.
Upon termination, your right to use the Service ends immediately.
Sections relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and any provisions that by their nature should survive termination will continue to apply.
Indemnity
You agree to indemnify and hold harmless Portfolio Software Limited, its directors, officers, employees, contractors, licensors, and service providers from and against claims, damages, losses, costs, expenses, and liabilities arising from:
Your use or misuse of the Service.
Your breach of these Terms.
Your breach of applicable law or third-party rights.
Your unauthorised modification, copying, distribution, or exploitation of the Service.
Your attempt to bypass purchase, entitlement, security, or technical controls.
This section applies to the fullest extent permitted by law.
Disclaimers
The Service is provided “as is” and “as available”.
We do not guarantee that the Service will be uninterrupted, secure, error-free, bug-free, compatible with every device, or available at all times.
We do not guarantee that defects will always be corrected or that the Service will meet your expectations.
To the fullest extent permitted by law, we disclaim all warranties, conditions, representations, and guarantees, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and availability.
The Service is provided for entertainment purposes only.
Limitation of Liability
To the fullest extent permitted by law, Portfolio Software Limited will not be liable for:
Indirect, incidental, consequential, special, exemplary, or punitive damages.
Loss of profits, revenue, business, opportunity, goodwill, reputation, or anticipated savings.
Loss, corruption, or deletion of data, progress, settings, or content.
Device failure, compatibility issues, operating system issues, network issues, app-store issues, or third-party service failures.
Bugs, errors, delays, interruptions, outages, or unavailability of the Service.
Unauthorised access caused by your device, account, credentials, or failure to keep systems secure.
Our total liability to you for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:
The total amount you paid for Mibbolo in-app purchases in the 12 months before the claim arose; or
£10.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
Nothing in these Terms affects your statutory consumer rights.
Consumer Rights
If you are a consumer, you may have mandatory legal rights under the laws of your country.
Nothing in these Terms is intended to exclude, restrict, or limit rights that cannot legally be excluded, restricted, or limited.
Where app-store rules, local consumer protection laws, or mandatory legal rights apply, they will take priority where required by law.
Export Controls and Sanctions
You must not use, export, re-export, download, or access the Service in breach of applicable export control, trade control, or sanctions laws.
You confirm that you are not located in, ordinarily resident in, or acting on behalf of any country, organisation, or person subject to sanctions or restrictions that would prohibit your use of the Service.
Apple-Specific Terms
If you downloaded the Service from the Apple App Store, the following additional terms apply:
Apple is not a party to these Terms and is not responsible for the Service or its content.
Apple has no obligation to provide maintenance or support services for the Service.
In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price for the Service where applicable. To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the Service.
Apple is not responsible for addressing any claims by you or any third party relating to the Service, including product liability claims, legal or regulatory claims, or claims under consumer protection or similar laws.
Apple is not responsible for investigating, defending, settling, or discharging any third-party intellectual property claim relating to the Service.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as a third-party beneficiary.
Google Play-Specific Terms
If you downloaded the Service from Google Play, the following additional terms apply:
Your use of the Service may be subject to the Google Play Terms of Service and other Google policies.
Purchases, refunds, payment processing, taxes, and purchase restoration may be handled by Google Play in accordance with Google’s own terms and policies.
Google is not responsible for providing support for the Service unless required by applicable law or Google’s own terms.
Force Majeure
We are not responsible for delays, failures, interruptions, or losses caused by events outside our reasonable control, including:
Internet, hosting, cloud, app-store, payment, or third-party service outages.
Failures of Apple, Google, RevenueCat, Firebase, analytics providers, or other infrastructure providers.
Device, operating system, network, or platform failures.
Cyberattacks, malware, denial-of-service attacks, or security incidents.
Natural disasters, fire, flood, power failure, strikes, war, terrorism, civil unrest, epidemic, pandemic, legal restrictions, or government action.
Notices and Communications
We may provide notices through the app, app-store listing, website, email, or other reasonable means.
You are responsible for reviewing updates, notices, and app-store information relating to the Service.
Changes to These Terms
We may update these Terms from time to time.
Material changes may be notified in-app, on our website, or through the relevant app store listing.
Continued use of the Service after updated Terms become effective means you accept the updated Terms.
If you do not agree to the updated Terms, you must stop using the Service.
Miscellaneous
Entire Agreement
These Terms and our Privacy Policy form the entire agreement between you and Portfolio Software Limited regarding the Service.
Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in effect.
No Waiver
Failure to enforce any part of these Terms does not waive our right to enforce it later.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary, including as part of a business transfer, restructuring, merger, sale, or legal requirement.
Interpretation
Words such as “including” mean “including without limitation”.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, except where applicable consumer law gives you the right to bring proceedings in another country or jurisdiction.
Contact Information
Portfolio Software Limited
Unit 21 Kingspark Business Centre
New Malden
KT3 3ST
United Kingdom
Company No. 4461613
Email: support@mibbolo.com
Website: https://mibbolo.com
